Integrated Business Information Systems: A brief overview

Expanding income is each organization’s fantasy. However, doing so is no simple accomplishment. It requires significant investment, exertion, and assets to notice even the smallest of progress. 

Be that as it may, in the 21st century, this errand has been made fairly simpler with the coming of coordinated business data frameworks. 

These frameworks not just make it simpler to work and smooth out your business yet additionally help in building and developing those always significant client connections. 

Moreover, coordinated business data frameworks additionally help in recognizing and deciphering patterns which help to settle on more essential information-driven choices. 

Then again, things can go south before long if these frameworks are not actualized appropriately. They are additionally exorbitant to actualize and keep up. Thus, it is imperative to research and analyze before bouncing in.

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What is BI?

BI or business intelligence is a highly cost-effective, efficient software solution that is used to streamline businesses worldwide. 

Business intelligence enables companies to evaluate and analyze business performance via the use of unique, interactive reporting tools. 

Advantages of business intelligence include:

  • Improved Visibility 
  • TImesaving efficiency
  • Real-time customer analytics
  • Help with better decision making
  • Better more enhanced forecasting

Business intelligence doesn’t supplant administrators however is to a greater degree a facilitative tool that guides administrators across all offices to settle on more beneficial and productive choices. 

Business intelligence is more regularly utilized in large-scale organizations, where it is critical to break down and figure out the huge amounts of data to obtain a better outcome.

What is SCM?

Previously considered a subset of Operational Management, Supply Chain Management or SCM for short has become an integral part of business operations. 

However, in today’s world, the term is considered more holistic.

All well-known companies across the globe from Walmart to Dell, Seven-Eleven, and Alibaba are all famous for their Supply Management competence.

The basic role of Supply Management is to integrate demand and supply. It includes all the functions required to (directly or indirectly) fulfil a customer’s request(s). 

In a company, these include everything from marketing, operations, finance, and distribution. The stages of Sales Management include the following:

Manufacturers → Suppliers → Transporters → Warehouse → Retailers → Customers.

Customers are considered the most fundamental part of the supply chain management system. 

With the increasing competition in the field, the supply chain is evolving into a more elaborate and holistic supply network.

The scope of Supply Chain Management ensures the smooth flow of everything from the products, suppliers, manufacturers, distributors, information, funds, and products across the system.

What is CRM?

Customer Relationship Management or all the more commonly known as CRM is a framework used to dissect customer interactions and data all through the cycle from changing potential buyers over to satisfied customers. 

It is primarily used to improve business relationships by utilizing customer interactions and acquisitions. This leads to customers having a superior experience in the organization thereby increasing its profits.

By providing greater visibility and sales organization CRM provides several benefits to the company for example:

  •  Better data organization
  • Enhanced communication
  • More effective access to information, which is easier to share
  • Productive ways to catch the leads

The software enables users to ensure customer satisfaction by tracking customer service contacts, providing bids, proposals, and quotes to customers. Moreover, it also gives the latest trends in the market to improve sales analytics.

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What is ERP?

ERP stands for Enterprise resource planning. 

Tracing its origins to the 1930s which focuses on optimizing the productions whilst minimizing the waste of the manufacturing systems.

ERPs are designed to provide a single, holistic solution to the entire system. It includes everything from warehouse management, agriculture erp software, human control management, and customer relationship management, just to name a few.

The software can be divided into three tiers according to the need of the company.

Tier 1 provides broad functionality and is used by large organizations and multinational companies.

Tier 2 is more niche-focused and is designed to focus on certain aspects of the company rather than the entire system

Tier 3 tends to provide niche-solutions to industries. They focus on one small segment/ functionality.

Relationship between these systems

Each company has unique challenges that can’t be met by a single system. To fill this void a combination of different systems can be used.

Large companies usually rely on ERP based software providing a single solution like Oracle, SAP, and other solutions provided by Microsoft. 

CRM on the other hand is more focused on providing a better customer experience via a variety of means such as managing the sales pipeline and ensuring service delivery and efficient response time. 

CRM is also often implemented using ERP based systems to further enhance functionality and performance.

SCM provides solutions for operational management to increase efficiency along with the entire supply chain web from the manufacturers to the customers.

A combination of SCM with ERP based systems is commonly utilized within the supply chain management industry. This is used to improve efficiency and carry out the execution of planned tasks.

While business intelligence and other supporting tools help to identify and assess a plethora of constructs and criteria that aid with improving the performance of other systems such as SCM. 

Depending on the company’s needs a combination of two or more of these systems can be used to bring out the best possible outcome. 


Effective management is vital to ensure profitability to service providers and customer satisfaction

Back in the day this task was either done manually or through spreadsheets but through the use of technology this process can be carried out successfully in a more transparent and time-effective way.