If you ever had to contact Instagram support, it is very likely that you died on the beach. Like any company that provides free services to more than a billion users, the social network does not seem to meet all the demands that arise on a daily basis.
Without a 100% open and available support service, many users facing serious problems (such as spam blocking or even hacked and suspended accounts) can go months without knowing the best way to proceed.
But not everything needs desperation! In this article, we’ll show you that there are some easy ways to get in touch with Instagram, especially if you’re from Brazil. Read on to understand!
Have you tried the Help Center?
I know I know. Having a chat or a phone conversation is much easier than looking for answers in texts. But the truth is, often finding help centre solutions can solve your problem even faster than trying to contact Instagram.
Access the link and type a term that matches your query in the search bar, or explore the menus on the left. The chances that your question will already be answered are high and the texts are very well explained. It’s worth a try!
Call or email?
Following the rule of most internet-centric businesses, Instagram does not provide any email or phone that contacts users directly. Anyway, you don’t need despair!
Currently, the most effective way to get responses from Instagram is by Complaining Here. Just to give you an idea, as we write this article, the social network has a 99.9% response rate on the site.
And it is no coincidence: it is very bad for any company to have a low rating on the site, which serves as a forum for complaints about the service, purchase, products and services of companies operating in Brazil. In this case, the Brazilians get ahead. After all, this seems to be the only channel on which Instagram is regularly present.
To make a complaint, simply enter the Instagram Link under Complain here and click on the Complain button, which is in the right corner. Describe your problem in detail and, if possible, insert a picture. Done Now just wait.
The response usually arrives within a week. You will be notified by email along with the response that you will receive directly on the Claim here.
Tip: Before leaving your complaint, do a search on Claim here to find out if this question has already been answered by Instagram itself. That way you can solve the problem quickly without waiting for a response.
By the Instagram application
One of the simplest ways to try to contact Instagram is through the application itself. Just follow these steps:
Enter your profile settings;
Click on the Help tab ;
Select option Report a problem
Depict the difficulty you are looking in however much detail as could reasonably be expected. If necessary, insert a picture to better illustrate the situation;
You will receive an automated message confirming the report has been sent. There is no predefined time for the support response to arrive, but communication is always done via registered email.
Important: Submitting a problem form does not guarantee that you will receive a response. Also, it can take a long, long time to arrive.
Another option for those who lost access to their Instagram account: submit a form via this link from the Facebook help centre. Complete the following form with all the information and send it to the team.
Like other forms, the answer may take time or never arrive. More so because it is used specifically for profiles that were disabled by mistake. Therefore, Facebook can use this aspect to judiciously respond to requests.
For business manager support
If you have a business account and have already advertised for it, you can simplify the compliance process by using business manager support. Even if this option is mainly linked to Facebook, it is also possible to get answers about the Instagram profile!
Just submit a form and wait for an email response that takes an average of a week to arrive (or may never arrive). Still, it’s a real person talking to you, so it’s worth the wait. Follow the step by step:
- Access business manager support and click the Get Started button :
- Choose the category that most closely matches your problem and click the support button below:
- Now, just fill in the form and click Start Chat. Good luck!
I could see that contacting Instagram is not the easiest task in the world, right? That is why we strongly recommend that you always try to resolve any issues through the Help Center, Complain Here, or existing internet forums. This will save you a lot of time.
If you’ve already contacted the Instagram team in another way, don’t forget to leave this tip here for us in the comments, okay?
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